Frequently Asked Questions

Everything you need to know about ErgoZen

We have compiled the most common questions from our customers to help you resolve any queries about orders, shipments, returns, and the use of our products.

📦 Orders and Shipping

How long will it take for my order to arrive?

Orders are usually delivered within approximately:

• Spain: 7 to 15 business days
• Europe: 10 to 20 business days

Delivery times may vary slightly depending on the destination, logistics demand, or periods of high activity.

How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number to check the status of your shipment at any time.

Is shipping free?

Yes. At ErgoZen, we offer free shipping on all orders.

Can I modify or cancel my order?

If your order has not yet been processed, we can help you modify or cancel it. We recommend contacting our support team as soon as possible.

🔄 Returns and Refunds

Can I return the product if I am not satisfied?

Yes. You have up to 30 days from receipt of your order to request a return.

The product must be in good condition and retain its original packaging.

How do I request a return?

You can contact our team through the contact page, providing:

• Order number
• Reason for return
• Email associated with the purchase

Our team will guide you through the necessary steps to process the return quickly and easily.

When will I receive my refund?

Once the return is received and inspected, the refund will be processed within approximately 5 to 10 business days, depending on the payment method used.

🧘 About ErgoZen

How does the ErgoZen Posture Corrector work?

ErgoZen acts as an ergonomic support that helps keep shoulders and back aligned, promoting a more correct posture and reducing accumulated tension throughout the day.

Does it really help improve posture?

Yes. Consistent and progressive use can help you correct bad postural habits and improve body alignment over time.

How long should I wear it per day?

We recommend starting with 20 to 30 minute sessions daily and gradually increasing the time according to your comfort and adaptation.

Can I wear it under my clothes?

Yes. Its lightweight, discreet, and ergonomic design allows it to be worn comfortably under shirts, sweatshirts, or work clothes.

Is it comfortable to use during work or remote work?

Yes. ErgoZen has been specially designed for people who spend many hours sitting in front of the computer, working, studying, or performing sedentary activities.

Does it adapt to any body type?

Yes. Thanks to its adjustable straps and ergonomic design, ErgoZen comfortably adapts to different body types and is designed for both men and women.

Can I move normally while wearing it?

Yes. ErgoZen's ergonomic design allows for freedom of movement and comfort during daily use.

When will I start to see results?

Many users begin to notice a sense of relief and improved posture from the first uses. Results may vary depending on consistency and individual habits.

💳 Payments and Security

What payment methods do you accept?

We accept secure payment methods such as:

• Visa
• Mastercard
• PayPal
• Other payment methods available at checkout

Is it safe to buy from ErgoZen?

Yes. Our store uses SSL encryption technology and secure payment platforms to ensure the protection of your data and a reliable shopping experience.

📩 Customer Service

How can I contact you?

You can contact our team through the contact page by leaving your query along with your email address. Our team will review your request and respond as soon as possible.

What are your service hours?

Our customer service is available 24 hours a day, 7 days a week to help you with any questions related to orders, shipping, or products.